Frequently asked questions
What does the SIGNICIA warranty cover?
SIGNICIA’s 10 years warranty does not apply to cosmetic wear and tear, misuse, abuse or transit damage.
For transit damages, you are to report it immediately at the airport's baggage desk before leaving the baggage claim area.
SIGNICIA’s 10 years warranty covers the luggage body, wheels, handles and lock.
If the problem is caused by manufacturing defects in material and workmanship, SIGNICIA will in its discretion to either fix or replace the luggage in accordance with the warranty terms and conditions stated herein.
Submit your warranty claim here.
Alternatively, you may let us know via WhatsApp at +65 9347 2608 or email us at customerservice@signicia.com with the image and or video of the defects.
After which, we will arrange for collection to repair and delivery it back to you.
What is the return policy?
We do not offer returns, exchanges, or refunds on any products purchased.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know via WhatsApp at +65 9347 2608 or email us at customerservice@signicia.com and we’ll do our best to work with you to make it right.